Derek Vaughan MEP

Working hard for Wales in Europe

Consumer rights boosted by Euro Parliament vote

Welsh Labour MEP, DEREK VAUGHAN, has welcomed new measures agreed by the European Parliament to give consumers greater protection when they purchase goods via distance selling including the internet, over the phone and door-to-door salesmen.

The EU Consumer Rights Directive contains proposals that will give people 14 days to change their mind once the item has been delivered, up to one year for the buyer to return the goods if they have not been informed of their rights of return, and a maximum of 14 days for the buyer’s money to be refunded.  The seller will also be made responsible for any loss or damage during transit of the goods and hidden charges, such as rip-off credit card transaction fees, will be a thing of the past.

The Directive will now need to be approved by EU ministers, before implementation by member states within two years of that happening.

Mr Vaughan, a keen supporter of the plans, said:

"More and more Welsh people are doing their shopping online or over the telephone and it is only fair that they are given proper protection across the European marketplace.

Consumers should have piece of mind that they have clear and easily understandable rights when looking for bargains abroad.  These proposals do exactly that and I very much hope that they will go a long way in providing a level playing field for consumers and traders alike."

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